FAQ, Shipping & Policies

NOTE: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store. 

URBAN JUNGLE SCENTS FAQ

About Urban Jungle Scents is our exclusive in house brand created by hand by Justyna Ruszczak. Candles, Bath and Soy Wax Melt range - 100% soy and coconut, cruelty free, vegan handmade candles infused with organic herbs, crystals and magic. We are continually adding more to our Urban Jungle range, please subscribe to our newsletter to find out the latest. Before our URBAN JUNGLE candles make it to our store, they undergo vigorous research and testing behind each component and magical ingredients used. While each candle isn't created with a specific spell in mind, they all embody elements of light, love, relaxation and calming qualities. Each candle is handmade with love and light - we hope you enjoy them as much as we enjoyed crafting them. 

Please remember that all URBAN JUNGLE SCENTS candles are hand poured, not mass produced. While all effort is made to ensure consistency, every candle will be different. We use all natural 100% soy and coconut wax, with no additives, preservatives or GMOs as a result there may be discoloration or frosting. This is a normal occurrence and does not affect your candle in any way.

Are Urban Jungle Scents products vegan?Yes, our Urban Jungle Scents Candles, wax melts and bath range are 100% vegan and cruelty free. Our candles and wax melts are hand poured in Las Vegas Nevada and are made from 100% natural soy and coconut wax, with no preservatives or additives, certified organic (where possible) florals and herbs, hand selected crystals and a little bit of magic. While our bath range is all made by hand in small batches to ensure quality. 

Why are your crystal candles so expensive? Every single ingredient from crystals, herbs, colors and names in our crystal candles are selected on highest grade AAA crystals for our crystal candles and where possible uses certified organic herbs - this is the huge point of difference between our Urban Jungle Scentd crystal candles and other competitors on the market. We want to craft the best product for you without cutting corners. 

Why has my candle changed color? 
Your Urban Jungle Scents crystal candle may experience some discoloration particularly around the edges of the candle. This is due to our candles having no preservatives and is a natural oxidation process with our fragrances. It in no way affects the burn. We recommend using our Mystic Unicorn Candles within 2-3 months of purchase date. 

How do I use your Urban Jungle Scents Candle? Each candle has it's own corresponding magical properties. It is up to you how you use your candle - whether it be for spell work, meditation or simply lit as a 'normal' candle. You can use our candles to aid spell work through herbal magical properties, candle color correspondences or our seasonal limited candles in celebration of a Sabbat. 
Many customers choose to leave their crystal in their Urban Jungle Scents Candle while in use, to charge the candle and in turn charge their spell/intent. Other customers prefer to immediately take our their crystal to use as a talisman or amulet. 

RETURNS & EXCHANGES
Return Policy: All sales are FINAL. We do not offer refunds due to change of mind. All of the items listed in Urban Jungle Scents are photographed and described to the utmost accuracy. Since the representations of items are clear, you know exactly what you are receiving. If you have a concern about your order or are unhappy, please email  urbanjunglescents@gmail.com

If your order arrives damaged, please email us on urbanjunglescents@gmail.com with photos and a description of your order. We will then assess your case and determine if a replacement or refund will be provided. You will be refunded by the same payment method that you originally used to place your order. We cannot refund shipping costs. 

How can I get in touch with your customer service team? For customer service inquiries or general inquiries, please email urbanjunglescents@gmail.com

Can I change my order once I've placed it? 
No, once you place an order it is final however if you need to cancel your order please get in contact with us via email urbanjunglescents@gmail.com . If we do cancel your order there will be a 10% cancellation/restocking fee. 

I gave the wrong shipping address - what should I do?Please reach out to us immediately via email or any of our social networks. We will update your shipping information and make sure that your order gets to the right place. 

Do you ever run giveaways? 
Yes! Keep an eye out our Urban Jungle Scents social channels IG @urbanjunglescents and FB @urbanjunglescents

My order was returned to sender. I need it. Help!Unfortunately if your order has been returned to the sender (that's us) for various reasons, you will need to pay for re-delivery. 

I placed an order. When should my order arrive? 
United States customers: Processing time is 3-4 business days. Delivery time for orders within US is 1-3 business days, we use USPS priority mail.

INTERNATIONAL customers: Unfortunately I do not ship internationally at this moment.

If you chose shipping without tracking and your order is lost, there is nothing I can do to track down or recover your parcel.

Our shipping costs does not include insurance. If you wish to purchase insurance it will be an additional cost (please contact me to add this on). 

I do not refund lost packages. You may use your tracking number to contact your local postal service. Once items have shipped, it is entirely out of my hands. Although, I would like to be notified if something goes wrong. 

*You are responsible for providing the correct address and e-mail address upon checkout. If you entered the wrong address please e-mail me at once with the new one. If your item has not yet shipped I can still change it. If your package is already in transit (it has a tracking number) and you wish to change the shipping address you will be required to pay an additional fee in order for me to change it.

COPYRIGHT:All images and designs are copyright Urban Jungle Scents. The use of my photographs, logos, and designs is illegal without my expressed written permission.